Terms and Conditions

DELIVERY; I aim to dispatch orders within 1-3 days of receiving an order, not including weekends or holidays, but please allow up to 7 days.
Orders are sent using Royal Mail standard or signed for delivery.
Orders are dispatched to the United Kingdom only.

AVAILABILITY; I will endeavour to hold sufficient stock to meet all orders, however, if there is insufficient stock to fulfill an order already paid for by the buyer I will refund to the buyer the price paid for the goods or supply a substitute product. I will notify the buyer of any stock shortages.

RETURNS; I hope you will love your purchase from Susan Metcalfe Art, in the event that you are not entirely satisfied with your purchase you can return it within 14 days from receipt of your order for a refund.
Please message me using the contact form to request a return.
You must ensure that any goods being returned are unopened and in their original packaging and in perfect condition, they must be safely and securely packed in their original packaging and I strongly recommend all returns are sent by recorded delivery as where items are lost in the post refunds cannot be made. You the buyer are responsible for any postage costs when returning goods unless they are faulty.
I will acknowledge the return upon receipt of goods and will refund the original cost of the goods within 14 days. You will receive an email informing you.

PRIVACY NOTICE: When you place an order from me I will receive your name, address, and email.
I will only use these details to process and deliver your order or deal with any queries you may have relating to you order,
I will never use or pass your information on to 3rd parties for marketing or any other purpose. the only circumstance in which I will share your data are in the processing of your order or complying with the law. I will retain your details for as long as necessary in order to process your order or comply with the law.
Payment is processed through Pay Pal, please read the Pay Pal privacy policy.

COPYRIGHT; All images are the copyright of Susan Metcalfe Art and must not be copied or reproduced in any way without my permission.